We strive to provide our services with high quality and to match your desires and achieve your satisfaction; we respect your privacy and are committed to preserving it. Therefore, this privacy policy has been formulated to clarify the data that will be collected from you, how it is stored, used, and for how long it is retained.
Tabbouq is a platform that provides services to gather sellers and buyers in the food and beverage sector on an electronic platform, referred to hereinafter ("in the speaker's form, we, we").
The user is anyone who browses the application and benefits from its services, referred to ("in the addressed form, you").
These policies apply to the entire electronic application. You should know that your use of the application means your agreement to all that is stated in these policies, so do not use the application if you do not agree with any item of the policies.
We may modify or change these policies from time to time, we urge you to read the policies regularly to know what changes may occur and so that you are aware of any updates. In all cases, you are bound (as long as you use the application) by any change or modification that may occur, whether you have seen it or not.
Data Definition
The term (data) mentioned in this policy refers to: All the information provided by the user with the aim of accessing and benefiting from our services, which include, for example, but not limited to:
1. Personal data such as name, age, email, phone number, and other information.
2. Payment data and bank account information.
3. The data you provide by filling out forms in the application, including the data that is provided when registering to use the application, the data provided to complete purchase or sale transactions, and any data requested from you to benefit from Tabbouq's services.
4. Correspondence and conversation logs if you contact us.
5. Your way of using and browsing the application services and login information.
6. Any other data we consider necessary to enhance your experience in using the application. And they are stored in our servers and used as stated in this policy.
Data Use
We may use the data provided to us:
- To allow you to display and sell or buy food and beverages, and to provide you with the services you request from us or that you want to obtain, as we provide your data to the sellers to complete the sale procedures.
- To create a personal account in the application so you can manage your account and your requests, and facilitate your future requests.
- To understand your use of the application services and analyze it, with the aim of improving and developing our services based on your interests and needs, and to provide you with information about the services that you request from us or that we see you may be interested in, in order to ensure the provision of the application content in the most effective way for you.
- Archiving data and saving it to be able to communicate with you in the future, and to process procedures for refunding paid amounts in cases that apply.
- Compliance with any applicable laws or regulations; or respond to legal requests for information from the government or through legal proceedings.
Access to Data
We may need to transfer or allow third parties to access your data. Our customers' data is a very important part of our business; thus, we only share data with companies that follow good protection practices. For the purposes mentioned above, we may share the information we obtain with third parties, namely:
- Vendors and service providers: To provide our services; we collaborate with unrelated service providers. These other companies may use your data to execute your transactions, or they may request additional data from you.
- Successors in the ownership of the company or our business: In the event of our company being acquired or all our assets actually, the customer's data would be one of the assets transferred to the new owner.
- Administrative or judicial authorities: In order to comply with any applicable law, system, legal procedure, or enforceable government request.
Data Retention
We follow the best policies and procedures to preserve the data and confidentiality of our users' information, and we use the best systems and technologies to prevent unauthorized access, continuously updating and developing them.
We may transfer the data and information collected from you to countries outside the Kingdom of Saudi Arabia for the purpose of collecting, processing, and storing them. By using the application, you consent and agree to the transfer of data to countries outside the Kingdom of Saudi Arabia and the resulting subjection of those data to the systems and jurisdiction of those countries.
You should know that transferring information over the internet is not entirely secure. We will do our utmost to preserve your personal information, however, we cannot guarantee the security of your information during its transfer to us.
Data will be retained as long as your account is active, or for a longer period whenever necessary for the purpose for which the data was collected. We regularly review data retention periods to ensure we do not retain your data longer than necessary.
Financial Information
For security reasons; we do not retain or store your financial information and payment methods, and we delete your financial information automatically after payment is completed, except for bank deposit information for depositing amounts into your registered account.
Application Advertisements
After your consent to this policy, we may use your data and provide it to third parties for the purpose of advertising products that suit your desires and aspirations. Third parties may use different techniques to collect information about you to measure the performance of their advertisements. We take the necessary measures to regulate the information third parties obtain.
Publication
The "Dish" application allows others to register and publish content and comments on the application pages. We are not responsible for what they post. You can file a complaint if there is content offensive to you, and we will verify and remove it if necessary.
Posted Content
If you post any content or information on our platform, we are not responsible for the use, infringement, copying, or modification by others of what you post. You alone are responsible for claiming any rights from third parties.
Data Modification
You can modify, update, and delete your personal information through your profile after logging into your registered account with us.
Complaints and Contacting Technical Support
When you communicate with us via technical support or file a complaint, we retain the information you provide us. We use this information for the purposes of improving and enhancing your experience.
How to Communicate?
If you have other inquiries about privacy policies, you can contact us via ...info@tabaq-app.com ;